MyMcDonald's Rewards FAQs

Unfortunately, nothing can last forever. Your points will expire on the first day of the month after the sixth month from the day your points were earned. Plenty of time to save up for your favorite!

At this time, you are limited to redeeming one reward per order.

Your MyMcDonald's Rewards points are yours alone. Once you have your food it’s up to you if you want to share!

You can redeem with contactless mobile ordering in the McDonald's app by selecting Rewards, choosing the favorite you want to redeem and choosing “Add to Mobile Order”. To redeem in store or Drive Thru, select rewards and choose the item you want to redeem, then choose “Use at Restaurant” to get the 4-digit code you can provide the crew before you start ordering. At this time, you cannot redeem a reward in a delivery order.

Yes! You earn points on everything you purchase, so if you’re redeeming a reward and ordering more food in addition to that, you will still earn 100 points for every dollar you spend.

McCafé Rewards is now part of MyMcDonald's Rewards, which means you’ll be earning rewards points for just about everything you purchase, including your favorite McCafé drinks! Every McCafé Rewards punch you already have is being converted to 400 points that you can use toward redeeming a reward (up to 4 qualifying purchases).

If you choose not to immediately enroll in MyMcDonald's Rewards and you receive a McCafé Reward on or after December 28, 2020, you will have sixty (60) days from the date that the McCafé Reward was received to redeem that reward. After that sixty (60) day period, any existing McCafé Reward will expire.

If you’re enjoying your order and suddenly realized you never provided your code, no worries! Take these steps to contact us in the app:

1. Select More
2. Choose Careers, Contact & Legal
3. Select Contact Us
4. Enter your comments regarding your order, including your order number, subtotal, and if there’s any reason you think you might be missing points (example: forgot to scan)

Of course, we’d be glad to help you. The first step is wait 24 hours, sometimes it takes a little time for MyMcDonald's Rewards points to appear in the app. If after 24 hours you still don’t have points, here are the steps for you to contact us in the app:

1. Select More
2. Choose Careers, Contact & Legal
3. Select Contact Us
4. Enter your comments regarding your order, including your order number, subtotal, and if there’s any reason you think you might be missing points (example: forgot to scan)

No, you only need to provide one code. When redeeming, provide the 4-digit reward code (found on the Rewards tab)—this will help you redeem your free item while also earning points for products you are purchasing. The same is true for a deal, use the 4-digit deal code to save and you will automatically earn points for products you purchase in that transaction.

Qualifying purchases where an active reward, mobile offer or promotional offer is redeemed will earn points, but you will only earn points for U.S. dollars actually spent in the transaction. When a McDonald's Arch card is used to make a qualifying purchase, you will earn points. The following are not considered qualifying purchases and will not earn any points: (a) taxes, bags and bottle fees, and other surcharges or fees, and (b) loading any money on a McDonald's Arch Card® (gift card). (c) delivery orders

We’re sorry about your phone! Contact your service provider and once you have a new phone your MyMcDonald's Rewards should still be waiting for you when you log in to our app.

You can access MyMcDonald's Rewards Terms and Conditions by visiting the McDonald's Terms and Conditions Page.

With MyMcDonald’s Rewards, when you download the app, you get MyMcDonald’s Rewards, which gives you access to earn points to redeem for free McDonald’s. Learn more on the MyMcDonald’s Rewards page.